Returns & Exchanges

At The Oil Lady WS, we take pride in our handcrafted beauty formulations and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns on most products to ensure your skin and hair goals are met.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at The Oil Lady via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that the products are at least 75% full and have not been tampered with.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for confirmation.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.